Invention Grant
- Patent Title: System and a method for automated resolution of configuration item issues
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Application No.: US16425081Application Date: 2019-05-29
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Publication No.: US10698749B1Publication Date: 2020-06-30
- Inventor: Rohan Prakash , Yogesh Sosale Gundurao , Kamlanjan Kokolu , Dhanalakshmi Perumal , Krishnan Srinivasan , Jyoti Ranjan Panda
- Applicant: Cognizant Technology Solutions India Pvt. Ltd
- Applicant Address: IN Channai
- Assignee: COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD.
- Current Assignee: COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD.
- Current Assignee Address: IN Channai
- Agency: Cantor Colburn LLP
- Priority: com.zzzhc.datahub.patent.etl.us.BibliographicData$PriorityClaim@279492f2
- Main IPC: G06F3/00
- IPC: G06F3/00 ; G06F9/44 ; G06F9/46 ; G06F13/00 ; G06F9/54 ; G06F11/07 ; G06F9/445 ; G06F40/295

Abstract:
A system and method for automated resolution of events in a computing environment is provided. Problem types are identified from the events which are associated with configuration items (CIs) at issue. Further, domains of the CIs at issue are identified. Domains represent types of the CIs at issue. Existence of diagnosis and resolution sequences is checked which is based on identified problem types and domain associated with the CI types. Thereafter, diagnosis and resolution sequences are fetched, where sequences fetched at a first instance are at least in part updated with one or more new sequences. Fetched sequences are executed iteratively such that a next step of the executed diagnosis and resolution sequence is based on an output of a first step of the executed diagnosis and resolution sequence.
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