Invention Grant
- Patent Title: Interface between a virtual personal assistant and an interactive voice response system
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Application No.: US16559569Application Date: 2019-09-03
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Publication No.: US10698934B1Publication Date: 2020-06-30
- Inventor: Robert C. Wohlsen , Jason Ethridge
- Applicant: OPEN INVENTION NETWORK LLC
- Applicant Address: US NC Durham
- Assignee: OPEN INVENTION NETWORK LLC
- Current Assignee: OPEN INVENTION NETWORK LLC
- Current Assignee Address: US NC Durham
- Main IPC: G06F16/33
- IPC: G06F16/33 ; G06F16/9032 ; H04M1/725 ; H04L29/06 ; H04L12/18

Abstract:
In order to make existing IVR transactions visible to mobile device users that utilize a Virtual Personal Assistant (VPA), an interface is provided for an IVR system. The interface receives a transaction request from a VPA for a transaction provided by the IVR system and determines the transaction pertaining to the request. The interface then executes the respective IVR transaction application and converts the voice prompts of the IVR application to semantic data requests that can be interpreted by the VPA. The interface can provide data to the IVR application from data provided in the initial transaction request. Any missing data fields can be requested from the VPA. If the VPA is unable to provide the missing data from data available to the VPA, the VPA is able to prompt the user with text, audio and/or images prompts to obtain the missing data for the transaction.
Information query