A method of generating crash reports by an electronic gaming machine includes detecting an error condition during operation of a wagering game on the EGM, wherein the error condition affects operation of a wagering game executed on the EGM. In response to detecting the error condition, the EGM (a) generates a crash data file comprising data related to the error condition; (b) generates a screenshot of a screen displayed on the display screen at or near a time the error condition was detected; and (c) transmits the crash data file and the screenshot to a central server using a secure communications network to which the EGM and the central server are connected.