Artificial intelligence-based network advisor
Abstract:
A network fix application may automatically determine a root cause of an issue with a wireless carrier network and generate a network fix prioritization to implement a solution for the root cause before receiving a customer or network trouble ticket. Initially, a data adaptor platform may receive performance data regarding user device and network components of a wireless carrier network from multiple data sources. The network fix application may analyze the performance data using a trained machine learning model to predict a root cause for the issue affecting the one or more user devices based on the symptoms indicated in the performance data. Additionally, the network fix application may analyze the performance data using another trained machine learning model to provide a network fix prioritization to implement a resolution for each predicted root cause in the most optimal order.
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