Invention Grant
- Patent Title: Method and system for adaptive outbound campaigns
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Application No.: US13922528Application Date: 2013-06-20
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Publication No.: US10713668B2Publication Date: 2020-07-14
- Inventor: Shmuel Shaffer , Reinhard P. Klemm
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Stevens & Showalter LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; G06Q30/02

Abstract:
A method and a system for adaptive outbound campaign are provided. The system includes a monitoring module for real-time monitoring of public sentiment to an outbound campaign. Further, the system includes an adaptive module communicably coupled to the monitoring module. The adaptive module further adapts one or more parameters corresponding to the outbound campaign based on the monitored public sentiment.
Public/Granted literature
- US20140379419A1 METHOD AND SYSTEM FOR ADAPTIVE OUTBOUND CAMPAIGNS Public/Granted day:2014-12-25
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