A system of monitoring and controlling an operation, comprising: an input means, the input means is adapted for user to input user-defined parameters, a middleware application in connection with the input means via a network, the middleware application is in communication with a directory database and also a relational database management system via communication means, a data management system being installed as a slave program in the middleware application and as a slave program in one more external server or external device, the middleware application is in communication with the external servers or device via communication means, whereby the master-slave relation allows exchange of data between the middleware application and the server architecture.