- Patent Title: Method and apparatus for diagnosis and recovery of system problems
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Application No.: US14058511Application Date: 2013-10-21
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Publication No.: US10719072B2Publication Date: 2020-07-21
- Inventor: Tianqing Wang , Feng Guo , Lintao Wan , Dong Xiang , Qiyan Chen , Tao Chen
- Applicant: EMC Corporation
- Applicant Address: US MA Hopkinton
- Assignee: EMC IP Holding Company LLC
- Current Assignee: EMC IP Holding Company LLC
- Current Assignee Address: US MA Hopkinton
- Agency: Holland & Knight LLP
- Agent Brian J. Colandreo; Mark H. Whittenberger
- Priority: com.zzzhc.datahub.patent.etl.us.BibliographicData$PriorityClaim@791b9cae
- Main IPC: G05B23/02
- IPC: G05B23/02 ; G06F11/07

Abstract:
Embodiments of the present invention relate to method and apparatus for system problem diagnosis and recovery. According to embodiments of the present invention, problem symptom information in a system can be automatically monitored and collected BY a monitoring apparatus (or referred as to “agent”) deployed at the system side. Upon after receiving such information, the diagnosis apparatus, for example, may automatically determine a root cause of the problem by querying a backend knowledge repository, and possibly generate an executable software package for recovering the problem. If the diagnosis apparatus determines that the currently available information is insufficient to determine a creditable enough root cause and/or is insufficient to generate the software package for recovering the problem, the diagnosis apparatus may interactively control the monitoring apparatus to collect desired additional information. In this way, the efficiency and accuracy of problem diagnosis and recovery may be improved.
Public/Granted literature
- US20140114613A1 METHOD AND APPARATUS FOR DIAGNOSIS AND RECOVERY OF SYSTEM PROBLEMS Public/Granted day:2014-04-24
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