Invention Grant
- Patent Title: System and method for database access using a history walker
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Application No.: US15862319Application Date: 2018-01-04
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Publication No.: US10719485B2Publication Date: 2020-07-21
- Inventor: Nigel Bell , Cameron Richard , Jason Occhialini
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F16/30
- IPC: G06F16/30 ; G06F16/18 ; G06F16/2458 ; H04L12/24

Abstract:
Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.
Public/Granted literature
- US20190102386A1 SYSTEM AND METHOD FOR DATABASE ACCESS USING A HISTORY WALKER Public/Granted day:2019-04-04
Information query