System and method for enhanced chatflow application
Abstract:
Embodiments provide a computer implemented method of training an enhanced chatflow system, comprising: ingesting a corpus of information comprising at least one user input node corresponding to a user question and at least one expert-designed variation for each user input node; matching one or more user inputs to one or more corresponding dialog nodes using regular expressions and delimiters; ingesting one or more usage logs from a deployed dialog system, each usage log comprising at least one user input node; for each user input node: designating the node as a class; storing the node in a dialog node repository; designating each of the at least one variations as training examples for the designated class; converting the classes and the training examples into feature vector representations; training one or more classifiers and one or more classification objectives using the feature vector representations.
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