Methods and computer systems report and track resource performance for business customers. The computer system receives usage data about a resource associated with a customer of a utility, including hourly usage information about the resource metered at a business premises of the customer. The computer system receives operational data associated with the business premises, including hours of operations information describing when the business premises is open to patrons. The computer system determines resource performance data for the business premises using the received usage data and the received operational data, including information about: (i) resource usage at the business premises during the hours when open to patrons, and (ii) resource usage at the business premises during the hours when closed to patrons. The computer system causes a reporting of this information to the customer of the resource.