Invention Grant
- Patent Title: Ticket event modification for a problem tracking system ticket
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Application No.: US15184202Application Date: 2016-06-16
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Publication No.: US10726363B2Publication Date: 2020-07-28
- Inventor: Louis P. Gomes
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Teddi Maranzano
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06F11/36

Abstract:
Examples of techniques for ticket event modification for a ticket for a problem tracking system are disclosed. In one example implementation according to aspects of the present disclosure, a computer-implemented method may include: generating the ticket, the ticket comprising a ticket event; presenting the ticket comprising the ticket event to a user on a display; responsive to receiving a request from the user to modify the ticket event, modifying the ticket event while preserving an unmodified ticket event; and presenting the ticket comprising the modified ticket event to the user.
Public/Granted literature
- US20170364840A1 TICKET EVENT MODIFICATION FOR A PROBLEM TRACKING SYSTEM TICKET Public/Granted day:2017-12-21
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