Invention Grant
- Patent Title: Conversation attendant and assistant platform
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Application No.: US15868609Application Date: 2018-01-11
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Publication No.: US10735365B2Publication Date: 2020-08-04
- Inventor: Abdigani Diriye , Clifford A. Pickover , Komminist Weldemariam
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Otterstedt, Wallace & Kammer, LLP
- Agent Eyal Gilboa
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06N3/04 ; G06N3/08

Abstract:
A conversation attendant and assistant platform implements a method of receiving by a computer a plurality of messages in a plurality of conversations via one or more messaging applications. The platform tags each message of the plurality of messages with a message cohort and an amelioration action, and assigns a risk to the given message based on the message cohort. The platform also determines a user context of a user of the computer, and, in response to factors including the user context and the risk, assigns a concern level to the given message. The platform accumulates and summarizes the given message along with other messages in a conversation of the given message. In case the concern level exceeds a threshold, the platform selects one or more delivery channels for surfacing a summary of the conversation and surfaces the summary via the one or more delivery channels.
Public/Granted literature
- US20190215288A1 Conversation Attendant and Assistant Platform Public/Granted day:2019-07-11
Information query