Decreasing the time to resolution of trouble tickets and preemptively resolving potential network issues using a predictive customer care support framework communicatively coupled to a telecommunications service provider via a network is described. Techniques described herein include preprocessing ticket data associated with a trouble ticket corresponding to a subscriber using a decision engine that can implement a decision tree scheme to automatically identify appropriate data sources from which relevant data can be routed to the decision engine in a bundled format. The techniques further include detecting potential network issues not yet reported by subscribers using an analytical engine to identify a root cause for the potential network issues and implementing recommended solutions to reduce an influx of trouble tickets at a customer support terminal.