A method, system, and computer program product to troubleshoot a problem with a device are provided herein. According to the method, based on a symptom associated with the device, a first solution is transmitted to a first troubleshooting system. A second solution is transmitted to a second troubleshooting system while tracking the troubleshooting session from the first troubleshooting system. A list of solutions associated with the symptom is automatically updated based on percentage success rates for the solution.