Invention Grant
- Patent Title: Call reconstruction sequenced application
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Application No.: US16585905Application Date: 2019-09-27
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Publication No.: US10742800B2Publication Date: 2020-08-11
- Inventor: David Chavez , Keith Cowley
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/22
- IPC: H04M3/22 ; H04M3/51 ; H04L12/24

Abstract:
Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
Public/Granted literature
- US20200028962A1 CALL RECONSTRUCTION SEQUENCED APPLICATION Public/Granted day:2020-01-23
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