The present invention relates to methods, systems, and computer-readable media for routing healthcare information based on a role associated with a user. Information may not always need to go to a specific person but, rather, may need to be communicated to a role. A user may be associated with a given role based on manually claiming the role, being assigned to a role, or being automatically scheduled into a role. Additionally, information may be communicated using user contact preferences specifying the modality by which the user is to be contacted under various circumstances. Further, the information may be re-directed if a rejection (or lack of response) is received by an initial recipient.