Invention Grant
- Patent Title: System and method for text analysis and routing of outgoing messages
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Application No.: US15626945Application Date: 2017-06-19
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Publication No.: US10755050B2Publication Date: 2020-08-25
- Inventor: Scott Mackie
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: DeWitt LLP
- Agent Christopher M. Scherer
- Main IPC: G06F40/30
- IPC: G06F40/30 ; H04L12/58 ; G06F40/166 ; G06F40/232 ; G06F40/253

Abstract:
The present invention allows text analysis and routing of an outgoing message. The system intercepts outgoing messages for analysis by a TAS software module. The module assigns an analytical score to the message, then compares the score to a threshold. If the score is below the threshold, the message is transmitted to its ultimate destination. If not, the message may be routed for correction by the message's composer or quality assurance staff. After such correction, the message new analytical score is generated and compared, and, if necessary, the process repeats again.
Public/Granted literature
- US20180365221A1 SYSTEM AND METHOD FOR TEXT ANALYSIS AND ROUTING OF OUTGOING MESSAGES Public/Granted day:2018-12-20
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