Invention Grant
- Patent Title: Dynamic resource allocation
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Application No.: US16593333Application Date: 2019-10-04
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Publication No.: US10757263B1Publication Date: 2020-08-25
- Inventor: Eric J. Smith , John McChesney TenEyck, Jr. , Gregory Yarbrough , Vijay Jayapalan
- Applicant: United Services Automobile Association (USAA)
- Applicant Address: US TX San Antonio
- Assignee: United Services Automobile Association (USAA)
- Current Assignee: United Services Automobile Association (USAA)
- Current Assignee Address: US TX San Antonio
- Agency: Fish & Richardson P.C.
- Main IPC: H04M3/523
- IPC: H04M3/523
Abstract:
Methods, systems, and apparatus, including computer programs encoded on computer storage media are used for coordinating callers with customer service representatives. One of the methods includes identifying a number of callers. The method also includes dynamically adjusting a number of customer service representatives based on the number of callers.
Information query
