An information processing system stores operation history information of an output apparatus; stores settings of one or more types of reports available to each of customers; displays, on a terminal apparatus that is operated by a customer, one or more types of reports available to the customer on the basis of the stored settings of one or more types of reports available to each of the customers, to receive a selection of a type of a report from the customer from among the displayed one or more types of reports; and generates a report of the type selected by the customer concerning an operation history of an output apparatus that is used by the customer with the use of stored operation history information of the output apparatus, to display the generated report on the terminal apparatus.