Invention Grant
- Patent Title: Information retrieval and display for an IVR system
-
Application No.: US16552101Application Date: 2019-08-27
-
Publication No.: US10764436B2Publication Date: 2020-09-01
- Inventor: Zhuangzi Li , Haifeng Bai , Wei Wei
- Applicant: Zhuangzi Li , Haifeng Bai , Wei Wei
- Applicant Address: US CA Palo Alto
- Assignee: Zhuangzi Li and Associates
- Current Assignee: Zhuangzi Li and Associates
- Current Assignee Address: US CA Palo Alto
- Agent Franklin M. Schellenberg
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04W4/16 ; H04M1/725 ; H04W4/20 ; H04M1/27 ; H04M3/44

Abstract:
This application discloses the display of stored information when creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses stored representations of information along with corresponding IVR phone tree information and user display preferences. The app then presents a graphical representation of all or part of the retrieved information on a display using the display preferences. The user can then respond to the graphical representation by providing selective inputs that cause the synthesis all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.
Public/Granted literature
- US20190387097A1 INFORMATION RETRIEVAL AND DISPLAY FOR AN IVR SYSTEM Public/Granted day:2019-12-19
Information query