Invention Grant
- Patent Title: Correlating distinct events using linguistic analysis
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Application No.: US15960791Application Date: 2018-04-24
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Publication No.: US10769369B2Publication Date: 2020-09-08
- Inventor: Pamela Bhattacharya
- Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agency: Michael Best & Friedrich LLP
- Main IPC: G06F40/20
- IPC: G06F40/20 ; G06F40/226 ; G08B21/18 ; G06Q30/00 ; G06F40/216

Abstract:
Linguistic analysis based correlation of distinct events is provided. In examples, trouble shooting tickets may be received over a time period. A linguistic analysis may be performed on one or more portions of the one or more comments using a linguistic model and a similarity score may be computed for one or more keywords within the one or more portions of the one or more comments based on criteria associated with each of the keywords. The similarity score for each of the keywords may be compared to a validation threshold and if the similarity score for a subset of the keywords within a trouble shooting ticket exceeds the validation threshold, the trouble shooting ticket may be validated as associated with the incident. If a number of trouble shooting tickets are validated as being associated with the incident exceeds a service outage threshold, an alert may be issued for the service outage.
Public/Granted literature
- US20180239752A1 CORRELATING DISTINCT EVENTS USING LINGUISTIC ANALYSIS Public/Granted day:2018-08-23
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