Invention Grant
- Patent Title: Method and system for automatic resolution of user queries
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Application No.: US15261685Application Date: 2016-09-09
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Publication No.: US10776700B2Publication Date: 2020-09-15
- Inventor: Krishna Kadiri , Shridhar Marri , Ritesh Radhakrishnan , Suryaprakash CV , Tousif Khazi
- Applicant: Senseforth, Inc.
- Applicant Address: US CA Palo Alto
- Assignee: Senseforth, Inc.
- Current Assignee: Senseforth, Inc.
- Current Assignee Address: US CA Palo Alto
- Agency: Hamre Schumann, Mueller & Larson, P.C.
- Priority: com.zzzhc.datahub.patent.etl.us.BibliographicData$PriorityClaim@f156ab2
- Main IPC: G06F16/00
- IPC: G06F16/00 ; G06N5/02 ; G06F16/332

Abstract:
The present disclosure relates to a method and system for automatic resolution of user queries by a query resolution system. The query resolution system receives user queries from a plurality of input sources, where the user queries are in a natural language. Further, the query resolution system determines user intent by analysing the user queries. Upon determination of user intent, the query resolution system resolves the user queries dynamically by performing one of providing a response for the user queries by retrieving information from one of a database and external data sources based on the user intent and routing the user queries to a query domain resource for resolving the user queries, where the query domain resources is determined based on the user intent.
Public/Granted literature
- US20170075988A1 METHOD AND SYSTEM FOR AUTOMATIC RESOLUTION OF USER QUERIES Public/Granted day:2017-03-16
Information query