- Patent Title: Unstructured message escalation within a network computing system
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Application No.: US15483474Application Date: 2017-04-10
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Publication No.: US10779131B2Publication Date: 2020-09-15
- Inventor: Hernan A. Cunico , Asima Silva
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cuenot, Forsythe & Kim, LLC
- Main IPC: H04W4/12
- IPC: H04W4/12 ; H04L12/58

Abstract:
Unstructured message escalation may include, responsive to detecting an unanswered message from a sending mobile device of a sender to a receiving mobile device of a recipient, determining a sender-recipient relationship and a last known location of the receiving mobile device, determining a first contact of the recipient from a contact data storage device according to the sender-recipient relationship, a relationship between the recipient and the first contact, proximity, and an escalation plan for the recipient, and sending a first escalation message to the first contact. Responsive to determining that the message is unanswered subsequent to sending the first escalation message, selecting a second contact of the recipient according to the sender-recipient relationship, a relationship between the second contact and the recipient, proximity, and the escalation plan and sending a second escalation message to the second contact.
Public/Granted literature
- US20170215048A1 UNSTRUCTURED MESSAGE ESCALATION WITHIN A NETWORK COMPUTING SYSTEM Public/Granted day:2017-07-27
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