Invention Grant
- Patent Title: Automated diagnostic testing of databases and configurations for performance analytics visualization software
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Application No.: US16270860Application Date: 2019-02-08
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Publication No.: US10783062B2Publication Date: 2020-09-22
- Inventor: Ong-Aat Rutten , Nabil Abu Asbi
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06F11/36 ; G06F16/2455 ; G06F16/21

Abstract:
A system may include a performance analytics database defining key performance indicators (KPIs) associated with the managed network and defining dashboards that are configured to specify, on a performance analytics graphical user interface (GUI) within a managed network, graphical representations of the KPIs. The system may also include a diagnostic database containing representations of a plurality of tests configured to determine whether the KPIs and the dashboards comply with pre-defined rules. The system may also include a computing device operational to execute a diagnostic software program configured to: obtain a representation of a particular test that includes a plurality of rules; apply each of the rules to the KPIs and the dashboards stored in the performance analytics database; and write, when applying at least one of the rules indicates a problem, an associated severity, problem description, and solution description to the diagnostic database as output of the particular test.
Public/Granted literature
Information query