Invention Grant
- Patent Title: Automated summary of digital group conversations
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Application No.: US16007475Application Date: 2018-06-13
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Publication No.: US10785185B2Publication Date: 2020-09-22
- Inventor: Ramratan Vennam , Belinda M. Vennam , Spencer T. Reynolds
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Scully, Scott, Murphy & Presser, P.C.
- Agent Alexander Jochym, Esq.
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04L29/06 ; G06F16/33 ; G06F40/205

Abstract:
A system, method and program product for categorizing, analyzing, and continually aggregating unstructured communication data in the form of a query and responses. The method initially categorizes the conversation thread as a query and then uses natural language understanding technologies to start analyzing and extracting entities, sentiment and keywords. It then categorizes and aggregates those responses accordingly, providing the user with a continuously updated summary. The method groups the responses into Positive/Affirmative and Negative. The system can also determine conversations that need further action or response from the organizer by categorizing more complex individual responses that contain questions or action items. The method further analyzes an e-mail thread to identify a certain type of conversation, e.g., an RSVP/Poll, collect multiple responses, analyze the responses and tally up the results to create a summary that may be communicated back to the group thread originator according to a preferred messaging modality.
Public/Granted literature
- US20190386949A1 AUTOMATED SUMMARY OF DIGITAL GROUP CONVERSATIONS Public/Granted day:2019-12-19
Information query