- Patent Title: System and method to predictively service and support the solution
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Application No.: US15961298Application Date: 2018-04-24
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Publication No.: US10795756B2Publication Date: 2020-10-06
- Inventor: Dharmesh M. Patel , Rizwan Ali , Ravikanth Chaganti
- Applicant: EMC IP Holding Company LLC
- Applicant Address: US MA Hopkinton
- Assignee: EMC IP Holding Company LLC
- Current Assignee: EMC IP Holding Company LLC
- Current Assignee Address: US MA Hopkinton
- Agency: Chamberlain, Hrdlicka, White, Williams & Aughtry
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06N5/02

Abstract:
A system state monitor for managing a distributed system includes a persistent storage and a processor. The persistent storage includes a heuristically derived knowledge base. The processor performs deployment-level monitoring of deployments of the distributed system and identifies a common component failure of components of the deployments based on the deployment-level monitoring. In response to identifying the common component failure, the processor identifies impacted computing devices each hosting a respective component of the components; obtains deployment level state information from each of the impacted computing devices; identifies an iterative set of outcome driven corrective actions based on the obtained deployment level state information and the heuristically derived knowledge base; and initiates a computing device correction on an impacted computing device of the impacted computing devices using the iterative set of outcome driven corrective actions to obtain a corrected computing device.
Public/Granted literature
- US20190324841A1 SYSTEM AND METHOD TO PREDICTIVELY SERVICE AND SUPPORT THE SOLUTION Public/Granted day:2019-10-24
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