System and method to predictively service and support the solution
Abstract:
A system state monitor for managing a distributed system includes a persistent storage and a processor. The persistent storage includes a heuristically derived knowledge base. The processor performs deployment-level monitoring of deployments of the distributed system and identifies a common component failure of components of the deployments based on the deployment-level monitoring. In response to identifying the common component failure, the processor identifies impacted computing devices each hosting a respective component of the components; obtains deployment level state information from each of the impacted computing devices; identifies an iterative set of outcome driven corrective actions based on the obtained deployment level state information and the heuristically derived knowledge base; and initiates a computing device correction on an impacted computing device of the impacted computing devices using the iterative set of outcome driven corrective actions to obtain a corrected computing device.
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