Invention Grant
- Patent Title: Deriving user intent from a prior communication
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Application No.: US15412573Application Date: 2017-01-23
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Publication No.: US10795944B2Publication Date: 2020-10-06
- Inventor: Fred Brown , Mark Zartler , Tanya M. Miller
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G06F16/242
- IPC: G06F16/242 ; G06F16/93 ; G06F16/2455 ; G06F40/30 ; G06F40/40 ; G06F40/232 ; G06F40/242 ; G10L17/22 ; G06N5/02 ; G06F16/43 ; G06F16/25 ; G06F16/332

Abstract:
User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.
Public/Granted literature
- US20170132220A1 APPARATUS, SYSTEM, AND METHOD FOR NATURAL LANGUAGE PROCESSING Public/Granted day:2017-05-11
Information query