Invention Grant
- Patent Title: System and method for assessing client process health
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Application No.: US14547371Application Date: 2014-11-19
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Publication No.: US10796263B2Publication Date: 2020-10-06
- Inventor: Shantanu Ghosh , Vivek Saxena , Rajesh Sanghavi , Lavi Sharma
- Applicant: Genpact Luxembourg S.a.r.I.
- Applicant Address: LU Luxembourg
- Assignee: GENPACT LUXEMBOURG S.A.R.L.
- Current Assignee: GENPACT LUXEMBOURG S.A.R.L.
- Current Assignee Address: LU Luxembourg
- Agency: Hunton Andrews Kurth LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q10/06 ; G06Q10/10 ; G06N5/00 ; G06N20/20 ; G06Q40/02 ; G06F16/951 ; H04W4/029

Abstract:
A method and apparatus for assessing the health of a process is provided where the health of a client's process is assessed across a plurality of dimensions based on computing a process health index. The process health index is computed by determining a sub-process health index across a plurality of dimensions for the sub-processes comprising the process. The sub-process health index across different dimensions is determined based, at least in part, on responses to a set of evaluators and the dimensional weight value assigned to each of the dimensions. The response to each evaluator is an option selected from a plurality of weighted options. The sub-process health index is then stored. A process health index is calculated based on the sub-process health index for each sub-process across a plurality of dimensions and the sub-process weight value assigned to each of the sub-processes. The process health index is stored and used to assess the health of a client's process.
Public/Granted literature
- US20160140475A1 SYSTEM AND METHOD FOR ASSESSING CLIENT PROCESS HEALTH Public/Granted day:2016-05-19
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