An example system and method facilitate automatically generating a software application (e.g., a micro app) to facilitate performing a task, such as collecting information. In one embodiment, the method includes recording plural incidents filed by customers seeking assistance; detecting the filing of a new incident by a customer; using an Artificial Intelligence algorithm to process the incident, based on the plural incidents, to automatically determine additional information, and to determine one or more User Interface (UI) features for facilitating retrieving the additional information from the customer; generating a description of a UI that incorporates the one or more UI features; producing a mechanism (e.g., micro app) for providing access to the one or more UI features to the customer; receiving information from the customer, as entered via the one or more UI features; and storing the information in a database, such that the information is accessible to one or more software applications of the service technician.