Implementations are directed to providing a semantic sequence based on a sequence associated with the event, and context data provided from a knowledge graph, receiving a set of cases associated with at least one entity included in the event, the set of cases including previous instances of events, and actions performed to resolve the previous instances of events, defining a sub-set of cases from the set of cases based on the context data, for each case of the sub-set of cases, determining a similarity score, each similarity score representing a degree of similarity between the event, and a case of the sub-set of cases, determining an explanation based on features of cases in the sub-set of cases based on the context data, and providing one or more actions based on actions of cases in the sub-set of cases.