Provided is a service provision in a multi-tenant environment which includes determining, by an outsourcing service augmentation platform, that an event has occurred within a tenant instance. Authorization credentials needed to access the tenant instance are provided to the platform. Further steps can include identifying a type of the event and processing the event. The processing includes determining that data corresponding to the event is needed from the tenant instance, requesting the data from an application programming interface (API) corresponding to the tenant instance, receiving the data from the tenant instance, and executing actions within the platform based on the data, the type of event, and a configuration of services defined for the tenant instance.