Invention Grant
- Patent Title: Automatic bot creation based on scripts
-
Application No.: US16684356Application Date: 2019-11-14
-
Publication No.: US10853568B2Publication Date: 2020-12-01
- Inventor: Ravikiran Chittari , Eswar Priyadarshan , Robert LoCascio , Jonathan Altschuler , Suresh Ramakrishnaiah , Htet Win , Chuqing He , Matthew Dunn
- Applicant: LIVEPERSON, INC.
- Applicant Address: US NY New York
- Assignee: LIVEPERSON, INC.
- Current Assignee: LIVEPERSON, INC.
- Current Assignee Address: US NY New York
- Agency: Polsinelli LLP
- Main IPC: G06F17/00
- IPC: G06F17/00 ; G06F40/186 ; G06F40/197 ; G06F3/0484 ; H04L12/58

Abstract:
Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
Public/Granted literature
- US20200159991A1 AUTOMATIC BOT CREATION BASED ON SCRIPTS Public/Granted day:2020-05-21
Information query