A method and system for monitoring an e-commerce platform using artificial intelligence and fixing malfunctions on the e-commerce platform. The method includes: receiving, by a computing device, a feedback submitted by a user through the e-commerce platform; generating a vector based on content of the feedback, context of the feedback and profile of the user using AI processors; and classifying the vector to determine function corresponding to the feedback and status of the function using AI classifiers. The content includes text, voice, image and video; the context includes time, location and submission channel of the feedback; the profile includes attributes, history and preference of the user. Dimensions of the vector respectively corresponding to the text, voice, image, video, time, location, submission channel, attributes, history, and preference of the user.