Invention Grant
- Patent Title: Automated chat bot processing
-
Application No.: US16182396Application Date: 2018-11-06
-
Publication No.: US10861442B2Publication Date: 2020-12-08
- Inventor: Hemanth Kumar Manoharan , Melroy Benedict Tellis
- Applicant: Visa International Service Association
- Applicant Address: US CA San Francisco
- Assignee: Visa International Service Association
- Current Assignee: Visa International Service Association
- Current Assignee Address: US CA San Francisco
- Agency: Kilpatrick Townsend & Stockton LLP
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/16 ; G06F9/451

Abstract:
Methods and computing systems are disclosed for a digital assistant platform that includes a cross-platform bot that can be used to bridge existing chat-bot platforms. The cross-platform bot would have its own single set of protocols and standards, such that a developer of a task-specific bot would only need to integrate with the cross-platform bot to enable its use across all the different chat-bot platforms. The cross-platform bot would enable the task-specific bots to coordinate to combine their functionality, while end users may continue using an existing chat-bot platform of their choice.
Public/Granted literature
- US20200143797A1 AUTOMATED CHAT BOT PROCESSING Public/Granted day:2020-05-07
Information query