Invention Grant
- Patent Title: Networked contact center user interface approach
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Application No.: US16394623Application Date: 2019-04-25
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Publication No.: US10863031B1Publication Date: 2020-12-08
- Inventor: Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
- Applicant: 8x8, Inc.
- Applicant Address: US CA Campbell
- Assignee: 8x8, Inc.
- Current Assignee: 8x8, Inc.
- Current Assignee Address: US CA Campbell
- Agency: Crawford Maunu PLLC
- Main IPC: G06F3/0481
- IPC: G06F3/0481 ; H04M3/523 ; H04M3/51 ; H04M3/42 ; H04L12/58

Abstract:
This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
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