Invention Grant
- Patent Title: Automatic triaging
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Application No.: US16190980Application Date: 2018-11-14
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Publication No.: US10884842B1Publication Date: 2021-01-05
- Inventor: Deepesh Ramachandran Vijayalekshmi , Maneesh Pawar , Munchoon Seetho
- Applicant: INTUIT INC.
- Applicant Address: US CA Mountain View
- Assignee: INTUIT INC.
- Current Assignee: INTUIT INC.
- Current Assignee Address: US CA Mountain View
- Agency: DLA Piper LLP (US)
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06F11/34 ; G06K9/62 ; G06N20/00

Abstract:
Classifying a problem associated with an application may include receiving a log including a record of at least one operation performed by at least one application. The classifying may include generating a vector based on the record. The classifying may include comparing the vector to a plurality of trained vectors each being associated with a separate label. The classifying may include determining a most similar one of the plurality of the trained vectors to the vector based on the comparing. The classifying may include assigning the label associated with the most similar one of the plurality of trained vectors to the vector. The classifying may include selecting a recipient from among a plurality of available recipients based on the label assigned by the processor. The classifying may include causing the log to be further processed by the recipient.
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