Invention Grant
- Patent Title: Auto tele-interview solution
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Application No.: US16163212Application Date: 2018-10-17
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Publication No.: US10885278B2Publication Date: 2021-01-05
- Inventor: Chai K. Lam , Xuong Hue Tran , Kulbinder Mann , Lori May Beesack , Edward C. Wong
- Applicant: ROYAL BANK OF CANADA
- Applicant Address: CA Montreal
- Assignee: ROYAL BANK OF CANADA
- Current Assignee: ROYAL BANK OF CANADA
- Current Assignee Address: CA Montreal
- Agency: Norton Rose Fulbright Canada LLP
- Main IPC: G06F40/30
- IPC: G06F40/30 ; G06Q10/10 ; G06N3/08 ; G06N3/04 ; G06F16/22 ; G06F16/2452 ; G06F40/35 ; G06F40/205 ; G06F40/284

Abstract:
Computer-implemented systems and methods are provided for improved generation and control of conversations. A computing device is utilized to control or simulate conversation using estimated contextual cues extracted from profile information or prior responses. The computing device is configured to automatically tailor a flow of a conversation to an effort to improve relevancy and engagement without the need of a human operator to manually tailor the conversation, which, for example, could be impractically expensive. A structured workflow is maintained in the form of a series of conversation decisions, and a machine learning engine is utilized to maintain a continuously trained data structure that generates predictions that bias conversation decisions (e.g., by weighting tree options) for tailoring the conversation flow.
Public/Granted literature
- US20190114321A1 AUTO TELE-INTERVIEW SOLUTION Public/Granted day:2019-04-18
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