Invention Grant
- Patent Title: Voice endpoint to chatbot bridge interface
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Application No.: US16132265Application Date: 2018-09-14
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Publication No.: US10885911B2Publication Date: 2021-01-05
- Inventor: David Pengelley
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Sterne, Kessler, Goldstein & Fox P.L.L.C.
- Main IPC: G10L15/22
- IPC: G10L15/22 ; H04L12/58 ; G10L15/30 ; G10L15/26

Abstract:
Disclosed herein are device, system and method embodiments for implementing a voice endpoint to chatbot bridge interface system. A bridge interface device operates by receiving query text corresponding to audio information captured at a voice endpoint, generating a bot agent request based on the query text and a bot agent associated with the query text, and sending the bot agent request to the bot agent. Further, the bridge interface device receives a bot agent response including response information associated with the query text, and sends a query response to the voice endpoint based on the bot agent response.
Public/Granted literature
- US20200090649A1 Voice Endpoint to Chatbot Bridge Interface Public/Granted day:2020-03-19
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