Invention Grant
- Patent Title: System architecture for fraud detection
-
Application No.: US16661593Application Date: 2019-10-23
-
Publication No.: US10887452B2Publication Date: 2021-01-05
- Inventor: James DelloStritto , Joshua Tindal Gray , Ryan Thomas Schneider , Wade Walker Ezell , Ajay Pandit
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: H04M3/22
- IPC: H04M3/22 ; H04M3/42 ; H04M3/51 ; H04M3/523
Abstract:
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.
Information query
