Invention Grant
- Patent Title: System and method for generating and communicating communication components over a messaging channel
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Application No.: US16118384Application Date: 2018-08-30
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Publication No.: US10893008B2Publication Date: 2021-01-12
- Inventor: Venkatesh Krishnaswamy , Ajita John , David Skiba , Kundan Singh , Shalini Yajnik , Ramanujan Kashi
- Applicant: Koopid Inc
- Applicant Address: US CA San Ramon
- Assignee: Koopid Inc
- Current Assignee: Koopid Inc
- Current Assignee Address: US CA San Ramon
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06F9/451 ; H04L29/08 ; G06F40/205 ; G06F3/0488 ; G06F3/0482 ; G06F3/0481

Abstract:
A method for generating and communicating communication components over a messaging channel is provided. The method includes (i) presenting a structured micro block based on a conversation in a form of unstructured natural language in the messaging channel between a user and an agent (ii) incorporating the structured micro block that collects strongly typed information from the user as a part of the conversation in the messaging channel, (iv) generating a structured workflow by interleaving the structured micro block with the unstructured natural language, and (v) communicating the structured workflow over the messaging channel for enabling the user to perform one or more operations.
Public/Granted literature
- US20200076750A1 SYSTEM AND METHOD FOR GENERATING AND COMMUNICATING COMMUNICATION COMPONENTS OVER A MESSAGING CHANNEL Public/Granted day:2020-03-05
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