Invention Grant
- Patent Title: Chat-enabled messaging
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Application No.: US15831293Application Date: 2017-12-04
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Publication No.: US10897432B2Publication Date: 2021-01-19
- Inventor: Julio Estrada , Nagalinga Raju Samuthirapandi , Chowdhury Sucharit Barua , Vasant Kumar Tiwari , Lei Yu
- Applicant: Microsoft Technology Licensing, LLC
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agency: Merchant & Gould P.C.
- Main IPC: G06F15/173
- IPC: G06F15/173 ; H04L12/58 ; G06Q30/00 ; H04W4/12 ; H04L29/08 ; H04L29/06

Abstract:
Email has become commonplace as a means to communicate among parties non-synchronously by exchanging email messages. Some communications, however, may be more effective in real-time or in near real-time. For instance, service providers may offer a chat feature to accommodate real-time or near real-time help or service communications with customers. However, in this case, the user is likely required to enter credentials and/or context information to transition into a different communication type with the service provider. The present systems and methods provide a continuous conversation experience for the user whereby a message recipient of one message type (e.g., email, text, etc.) may continue a conversation in a different message type (e.g., a chat session, instant message, etc.) without manually providing message context for communicating via the second message type.
Public/Granted literature
- US20190173811A1 CHAT-ENABLED MESSAGING Public/Granted day:2019-06-06
Information query