Systems and methods for automated triaging of electronic communications within a server system that associates user devices with counselor devices, include receiving a plurality of electronic messages from the user devices. The systems and methods also include associating electronic messages with respective conversations, each conversation having an associated user device and one or more associated electronic messages. The systems and methods also include determining content of the electronic messages of each conversation. The systems and methods also include calculating a risk score for each conversation based on the determined content of the associated electronic messages. The systems and methods also include assigning a priority to each conversation based on the risk score for the conversation. The systems and methods also include associating counselor devices with conversations based on the priority assigned to the conversation.