Systems and methods of site outage management are disclosed. In some example embodiments, a service outage of an online service is detected. The service outage disables the online service from receiving a bid for an item listing on the online service. The item listing has a seller and a listing end time. Timing information for the service outage is determined, and the item listing is identified based on the listing end time and the timing information for the service outage. An outage management action is performed based on the item listing being identified. The outage management action comprises one of automatically extending the listing end time, automatically transmitting an outage notification of the service outage to the seller, and automatically issuing a credit to an account of the seller.