A method of improving response times associated with responding to requests submitted at one or more front-end systems is disclosed. An utterance is listened for at an intelligent virtual assistant included in the one or more front-end systems. At least one of an intent, a context, and a classification is inferred from the utterance. One or more back-end system commands are generated based on the inferring. The one or more back-end system commands are selected based on machine-learned mappings of the at least one of the intent, the context, and the classification to machine-learned organization-specific pathways into the one or more back-end systems. The one or more back-end system commands are distributed across the one or more back-end systems. A response to the utterance is communicated for presentation via the intelligent virtual assistant, the response including an aggregation of the one or more results received.