Invention Grant
- Patent Title: System for adjustment of resource allocation based on multi-channel inputs
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Application No.: US16534852Application Date: 2019-08-07
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Publication No.: US10915227B1Publication Date: 2021-02-09
- Inventor: Lee Ann Proud , Kathleen Hanko Trombley , Martha Sain McClellan , Joseph Benjamin Castinado
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Moore & Van Allen PLLC
- Agent Michael A. Springs; Nicholas C. Russell
- Main IPC: G06F3/16
- IPC: G06F3/16 ; G06F3/0482 ; G06F9/451 ; G06F40/205 ; G10L15/26

Abstract:
Embodiments of the invention are directed to systems, methods, and computer program products for providing a system for adjustment of resource allocation based on multi-channel inputs that is configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.
Public/Granted literature
- US20210041992A1 SYSTEM FOR ADJUSTMENT OF RESOURCE ALLOCATION BASED ON MULTI-CHANNEL INPUTS Public/Granted day:2021-02-11
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