Invention Grant
- Patent Title: Techniques for decisioning behavioral pairing in a task assignment system
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Application No.: US16990184Application Date: 2020-08-11
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Publication No.: US10917526B1Publication Date: 2021-02-09
- Inventor: Caroline O'Brien , Julian Lopez-Portillo , Karl Garbacik , Ittai Kan
- Applicant: Afiniti, Ltd.
- Applicant Address: BM Hamilton
- Assignee: Afiniti, Ltd.
- Current Assignee: Afiniti, Ltd.
- Current Assignee Address: BM Hamilton
- Agency: Wilmer Cutler Pickering Hale and Dorr LLP
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/523

Abstract:
Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
Information query