Invention Grant
- Patent Title: Virtual assistant acquisitions and training
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Application No.: US14293619Application Date: 2014-06-02
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Publication No.: US10928976B2Publication Date: 2021-02-23
- Inventor: Fred A Brown , Tanya M Miller , Megan Brown
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G06F3/0481
- IPC: G06F3/0481 ; G06Q50/20 ; G06Q30/00 ; G06Q10/10 ; G06F9/451 ; G06F3/16 ; G06F3/0484 ; G06N3/00 ; G06F16/9032

Abstract:
Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
Public/Granted literature
- US20150186155A1 VIRTUAL ASSISTANT ACQUISITIONS AND TRAINING Public/Granted day:2015-07-02
Information query