Invention Grant
- Patent Title: Systems and methods for performance bug and grievance reports for SaaS applications
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Application No.: US16190753Application Date: 2018-11-14
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Publication No.: US10936470B2Publication Date: 2021-03-02
- Inventor: Abhishek Chauhan
- Applicant: Citrix Systems, Inc.
- Applicant Address: US FL Fort Lauderdale
- Assignee: Citrix Systems, Inc.
- Current Assignee: Citrix Systems, Inc.
- Current Assignee Address: US FL Fort Lauderdale
- Agency: Foley & Lardner LLP
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/36

Abstract:
Systems and methods for reporting performance issues or grievances of network applications on client devices are provided. A first server of a first entity receives, from a client application on a client device, a data package including embedded browser activity of an embedded browser of the client application captured responsive to a capture trigger detected by the client application. The embedded browser activity relates to a network application of a second server of a second entity. The first server identifies, based on the embedded browser activity included in the data package, the network application to which the embedded browser activity corresponds. The first server generates, responsive to a report generation trigger corresponding to the network application, an error report based on the data package. The error report is then transmitted via a connection established between the first server and the one or more second servers corresponding to the network application.
Public/Granted literature
- US20200151083A1 SYSTEMS AND METHODS FOR PERFORMANCE BUG AND GRIEVANCE REPORTS FOR SAAS APPLICATIONS Public/Granted day:2020-05-14
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