A method and system is disclosed herein for detecting one or more violations in managing service level agreements (SLA) in an information technology service management (ITSM). A batch job system is characterized by the set of jobs and dependencies between jobs. Each job is in turn characterized by run-time, from-time and SLA definitions. SLAs can be of two kinds Start-time and End-time. Start-time SLA requires that the job execution starts before the specified time while End-time SLA necessitates that the job finishes its execution before the specified time. To optimize processing time required for executing one or more batch jobs the disclosure identifies SLA violations and solves them to produce a set of actionable levers.