The present disclosure includes a method and a system for remote-controlled servicing of a field device of process automation, including establishing a communication connection between a service unit and the field device via a first network, sending via a second network an access request from a computer unit to an application program executed on the service unit, wherein the application program serves for servicing the field device, approving the access request via the application program, and establishing access of the computer unit to the application program via the second network upon approval of the access request, wherein, after established access, the servicing of the field device occurs from the computer unit.